Getting started
What areas do you serve?
Sparkles Cleaning serves homes, Airbnb properties, and businesses throughout Portland, Oregon. We’re focusing on this area to provide prompt, high-quality service to our local neighbors.
Do I need to provide cleaning supplies or equipment?
No, we bring all the necessary supplies and equipment, including our eco-friendly products. If you have specific preferences, feel free to let us know, and we’re happy to accommodate.
Do I need to be home during the cleaning?
It’s entirely up to you! Many clients prefer to provide us access and return to a sparkling home. If you’d like to be home, that’s fine too.
Can you clean homes with pets?
Of course! We’re pet-friendly and love cleaning homes with furry family members.
What makes Sparkles Cleaning different?
Sparkles is a local, women-owned business run by two sister-in-laws who care deeply about our clients, our staff, and our planet. We deliver thoughtful customer service, take pride in our work, use eco-friendly, non-toxic products, and back every visit with a strong satisfaction guarantee.
Services & booking
What’s included in a regular cleaning?
Our regular cleaning covers dusting, vacuuming, mopping, and cleaning kitchens, bathrooms, and common areas. For specific details or custom requests, check out our regular cleaning page.
Can I customize my cleaning package?
Yes! We offer flexible add-ons like laundry, fridge cleaning, and more. Just let us know your needs when booking.
Do you clean offices or commercial spaces?
Yes! In addition to homes, we specialize in small commercial spaces like boutique offices, counseling and medical suites, and wellness studios. We understand these environments require extra care – confidentiality, calm, and a consistently spotless space for your clients. We use non-toxic, eco-friendly products and can work around your hours. Request a free quote and we’ll put together a custom plan for your space.
How do I book a service?
You can call or text us at (503) 506-0060, email us, or request a free quote using our website form. It’s quick and easy!
What’s your cancellation policy?
We kindly ask for at least 48 hours’ notice to cancel or reschedule a cleaning. Cancellations made with less than 24 hours’ notice may be charged up to 50% of the service cost, since we still pay our cleaners who have reserved time for you.
Before & after the cleaning
Do I need to tidy up before our clean?
We love a good mess – it’s what we’re here for! The only thing that helps us is a quick pick-up of clutter so we can focus on scrubbing, not sorting. Leave the grime to us.
What happens if I’m not satisfied with the cleaning?
Your satisfaction is our top priority and we commit to a strong satisfaction guarantee. If you’re unhappy with any aspect of the cleaning, let us know within 24 hours, and we’ll address the issue promptly.
Billing & payment
How do I pay for your services?
We accept all major credit cards, as well as online payment options. We will send your invoice by email after each clean.
Do your cleaners receive tips?
Yes! Tips are never expected but always appreciated. Tips can be made via the payment form where you pay for services. 100% of tips go directly to your cleaner.
Are there any hidden fees or commitments?
Never! We wanted to be the company we’d hire for our own homes. Our pricing is transparent, and any extras or add-ons will be discussed and approved before the cleaning.
Do you offer discounts for recurring cleanings?
Yes! Our recurring rates are priced lower than one-time cleans and we have weekly, biweekly, and monthly cleaning options.
Still have questions?
Contact us directly at (503) 506-0060 or [email protected], and we’ll be happy to help!