FAQs

General Questions

Q: What areas do you serve?
A: Sparkles Cleaning serves homes, Airbnb properties, and offices in SE Portland, Oregon. We’re focusing on this area to provide prompt, high-quality service to our local neighbours.


Q: What makes Sparkles Cleaning different?
A: We pride ourselves on using eco-friendly, non-toxic cleaning products, providing exceptional customer service, and offering a strong satisfaction guarantee. Plus, we’re a local, family-run business with years of experience!


Q: Are your cleaners insured and background-checked?
A: Absolutely! Every team member is thoroughly vetted, background-checked, and insured for your peace of mind.


Q: Do I need to provide cleaning supplies or equipment?
A: No, we bring all the necessary supplies and equipment, including our eco-friendly products. If you have specific preferences, feel free to let us know, and we’re happy to accommodate.


Services & Booking

Q: What’s included in a regular cleaning?
A: Our regular cleaning covers dusting, vacuuming, mopping, and cleaning kitchens, bathrooms, and common areas. For specific details or custom requests, check out our [Services Page].


Q: Can I customise my cleaning package?
A: Yes! We offer flexible add-ons like laundry, fridge cleaning, and more. Just let us know your needs when booking.


Q: How do I book a service?
A: You can book online through our [Booking Page], call us directly, or request a free quote. It’s quick and easy!


Q: What’s your cancellation policy?
A: We kindly ask for at least 48 hours’ notice to cancel or reschedule a cleaning. Cancellations with less than 48 hours’ notice may incur a small fee.


Before and After the Cleaning

Q: Do I need to be home during the cleaning?
A: It’s entirely up to you! Many clients prefer to provide us access and return to a sparkling home. If you’d like to be home, that’s fine too.


Q: What happens if I’m not satisfied with the cleaning?
A: Your satisfaction is our top priority. If you’re unhappy with any aspect of the cleaning, let us know within 24 hours, and we’ll address the issue promptly.


Q: Can you clean homes with pets?
A: Of course! We’re pet-friendly and happy to clean homes with furry family members. Let us know ahead of time so we can prepare accordingly.


Billing and Payment

Q: How do I pay for your services?
A: We accept all major credit cards, as well as online payment options. Payment is due at the time of service.


Q: Are there any hidden fees?
A: Never. Our pricing is transparent, and any extras or add-ons will be discussed and approved before the cleaning.


Q: Do you offer discounts for recurring cleanings?
A: Yes! We offer discounted rates for weekly, biweekly, and monthly cleaning packages. Contact us for details.


Call to Action:
“Still have questions?”
Contact us directly at [phone number] or [email address], and we’ll be happy to help!